Support and Maintenance

iOTA Sphere recognize the challenge in offering support in today's complex technical environments. Each customer has specific support requirements to optimise their operational performance.

To keep it simple, iOTA Sphere offers two main packages of support: Basic Support which includes the minimum bundle of support items, and Full Support which includes the full line items of support.

Basic Support

• 8*5 support (UK Office Hours)
• E-mail support only
• Response Time: Critical 2hours - Major 4 hours - Minor 2 days
• Problem resolution: Critical 1 day - Major 4 days

Full Support

• 24*7 support
• Email and Telephone
• Response Time: Critical 2hours - Major 4 hours - Minor 2 days
• Problem resolution: Critical 1 day - Major 4 days

In addition, iOTA is flexible to customize the support package according to our customers need, and can provide on-site support.